Request FAQ

Have a question regarding your request? Read through these frequently asked questions; if you can’t find an answer, contact us here.

What aircraft do you accept livery requests for?

Our availability and ability to accommodate aircraft changes on a daily basis. Please contact us with your request and we'll confirm if we can accommodate it.

Do you accept livery requests for fictional and virtual airline liveries?

We are able to accept requests for fictional and virtual airline liveries with our Fictional Livery Request service. We ask that you contact us before placing an order to confirm whether it is feasible for us.

What airports can I request dynamic lighting for?

We are able to accept dynamic lighting requests for any addon airports, even ones that already have dynamic lighting. We are not able to accept dynamic lighting for default Prepar3D airports.

I have purchased a request, what happens now?

After you place an order with us, you will receive a confirmation via email. This highlights your request information and a confirmation of sale. Your request is automatically added to our systems and assigned accordingly. We will only contact you if there is an issue with your request or if we require extra information. Most requests are completed 4 to 5 weeks after the purchase date. However sometimes this needs to be extended. We will notify you if there is a change.

Can I get a refund if you cannot meet my request requirements?

Yes. If we can not meet your request, we will provide a full refund for the items in question. For more information, please review our "Return Policy Exceptions" here.